Where do we deliver?
We are spread across India and deliver our products to every state and city of India. Courier companies that we are associated with, do not deliver to Post Office Box addresses, so we request you to provide your complete address with pin code/zip code. Our courier agents are DTDC / BLUEDART etc. No deliveries are made on Saturdays and Sundays as most cities follow5-day work culture. Sometimes we can try to organize deliveries on Saturdays also with some extra cost though.
Please note that there are no shipments made from the store on Sundays and public holidays as our logistics partner, does not make any pick-ups on those days. If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
TRANSIT TIMES
If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Often, products will be shipped separately from one another for added safety in transit, so you may receive more than one delivery to your address.
TRANSIT RISK
canvi.com ships all parcels as fully insured at no extra cost to customers. If the courier company fails to deliver, you do not suffer any loss. In-transit risk is all ours. But canvi.com will not be responsible for lost and stolen packages or any full or partial damages to the package after being left at the customer’s address by the postal / courier agency.
SHIPMENT AND TRACKING DETAILS
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert emails will contain the tracking number and courier companies’ website details along with the expected date of delivery. You may also check the same on our order status page or by logging in to the My Account section on our site. Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
ADDRESS CHANGE REQUESTS
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 24 hours of placing the order. You may canvijewels@gmail.com your alteration request and the needful will be done.
MULTIPLE ADDRESS ORDER
Currently, this option is not available. However, if you want to send the product to different addresses, you can place multiple orders.
INCORRECT OR INCOMPLETE ADDRESS
Please note: Some courier companies charge a penalty for incorrect shipping addresses, wherein the address and zip code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees, not canvi.com. Please make sure your shipping address is correct. In the event of a reshipment of the same order, customers will be responsible for paying re-shipping charges for the reshipment.
PACKING METHOD
All products are first polythene packed and then put in a plastic box. All orders are shipped by Ist Class Air courier services and home delivered within approximately 3-5 working days after dispatch of the shipment.
TIME TO SHIP
For each item, we have mentioned the time to ship along with the item image. These are only indicative and approximate values, and items can be shipped earlier or later on a case-to-case basis depending on the availability of the item and other factors. It is advisable to canvijewels@gmail.com with the item codes to get a more accurate time-to-ship estimate. We are proud to offer such shipping values to our customers, especially when paired with our fast delivery times. In most cases, your order will be processed within 48-72 hours of your placing it. You can expect to receive your order, on average, within 7 -15 business days of placing the order.
And in case there is a delay in Shipping?
The “Availability” as mentioned on our website against each item is an approximate count of days it would take to dispatch the order from our warehouse. If, for any reason, there is going to be a delay in shipping because an item is ‘Out of Stock’ or if there is an unusual delay in filling an order, we will notify you by e-mail. We may also choose to deliver your order in multiple consignments (for multiple-item orders with differing “Availability”). In some cases, we would offer to refund you for the unfulfilled part of the order in case of our inability to resolve the order within a reasonable period. At times, due to situations beyond our control, delays may occur. Refunds, Returns, Replacements, and exchanges would not be entertained in case of such scenarios. However, benefits such as Wallet would be provided on a case-to-case basis. These can be used for future shopping on the site.
TYPES OF SHIPPING
Standard Shipping
Standard Shipping usually takes 3-5 business days to deliver.
Billing Address and Shipping Address
Billing Address is the address where a customer gets his bills from the credit card company. The shipping address is the address where the customer wants to receive their shipment.
What happens if my order is lost in transit?
If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order. If you have any questions about our shipping policies, please visit our website Help Desk section or you can email us
